Support

Apple manages SousMate subscriptions purchased through the App Store. To cancel, open iOS Settings, tap your name, tap Subscriptions, choose SousMate, and tap Cancel Subscription. Deleting your SousMate account does not cancel the subscription.

Read the Subscription Terms or follow Apple's cancellation instructions.

Sign in to the SousMate account connected to your purchase, open the subscription screen, and choose Restore Purchases. Confirm that the device is signed in to the Apple Account used for the original purchase. If access remains missing, email us with the plan name and purchase date.

Apple processes App Store payments and decides refund eligibility. Request a refund at reportaproblem.apple.com. Contact Apple Support for payment-method, receipt, or Apple Account issues. Contact us when Apple shows an active purchase but SousMate does not unlock the plan.

Delete your account from Settings in SousMate. If you cannot access the app, email us from the address associated with the account. Review Account and Data Deletion before continuing, especially if you have an active subscription.

You can edit profile information, notification settings, and optional AI consents in the app. For access, portability, deletion, health-data, or privacy questions, email support@sousmate.app. Review the Privacy Policy and Consumer Health Data Notice for details.

Do not rely on SousMate as the only source for allergen or food-safety decisions. Review packaging and manufacturer information yourself. If you find an incorrect recipe, allergen flag, or unsafe suggestion, stop using that guidance and email us with the recipe name and issue so we can investigate.